FAQ
Q: When will my order ship?
Callalove is a small business based in Los Angeles. As we ship in the US, our current processing time is around 3-5 business days.
Domestic shipping takes on average 3-4 days.
International shipping takes on average 15-30 business days.
Please review your tracking number for any updates on your package.
International packages may incur a duty fee at the customs. Callalove cannot be held responsible for the duty fee incurred. Our products do not include duty fee or tax in the prices. It’s important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery.
Callalove is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.
Q: Can I cancel an order?
You can cancel or update your order as long as it has not been shipped. We will accommodate any changes on your order. Please email sales@callalove.com to cancel an order or update your order information.
We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
Q: How can I track my order?
An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with tracking number. You can enter the tracking number in the provided carrier website for more information.
International orders please expect 3-14 days before receive a tracking link. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.
Q: Why can't I see any shipping process when I track my order?
Please note that our carrier tracking system can sometimes be slow to update. Please check the updated status after 48 hours of receiving our shipping confirmation email. We really appreciate your patience and understanding.
Please double check your email address and check in the spam folder if you can not find it in your email. A shipping confirmation email will be sent out once your shipping label has been printed. A shipping confirmation does not mean your order has been shipped out, please allow a few days for processing.
If you have any concerns about your tracking process, please email us at sales@callalove.com for help.
Q: Do you allow for exchanges or returns?
If you’re not happy with anything about your order with us, we want to make it right! Drop us an email at support@callalove.com within 30 days of getting your goodies, letting us know you need to return or exchange something. Our customer support team will be glad to help you figure out a solution within 2-3 business days. Please note that we do not cover shipping fees for international returns/exchanges. We apologize for any inconvenience.
Q: How much is shipping and where does your shop ship to?
A: Our rates are estimated at:
| United States | $5 USD |
|---|---|
| Australia & New Zealand | $ 16 USD |
| Canada | $ 6 USD |
| Rest of the World | $ 15 USD |
Free Domestic U.S. Shipping over $35 USD.
Free International Shipping over $110 USD.
- Order total must meet the free shipping requirement amount after discounts and before tax
Q: How can I order if I don't have US Dollars?
A: All prices on our site is listed in US Dollars as default, you may choose to change the currency at the bottom of the page.
Q: How do I track the status of my order?
A: Order confirmation emails are sent automatically to the email address provided at checkout. Please double check your email address and check in the spam folder if you can not find it in your email. A shipping confirmation email will be sent out once your shipping label has been printed. A shipping confirmation does not mean your order has been shipped out, please allow a few days for processing.
Q: How long do Pre-Orders take to process?
A: Orders with pre-order items will be processed in 2 weeks. If you need other items before two weeks, please place separate orders. Shipping is approximately 5 days after processing.
Have other questions? Please email us at sales@callalove.com
Is the question order specific? Please put your order number in the subject line of the email. Allow for up to 5 business days for emails to be answered.
If you haven't received a reply, contact us again in that same email chain.
Thank you for your support - we appreciate you!